Frequently Asked Questions
Everything you need to know to create your dream home.
What is the typical shipping timeframe for furniture orders?
Most of our standard furniture pieces ship within 5-7 business days. For larger items requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer international shipping for home decor?
Currently, Erethereal ships to the contiguous United States, Canada, and the UK. Shipping rates and delivery times vary based on the destination country.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your materials sustainably sourced?
Yes, we prioritize eco-friendly manufacturing. Our wood products are FSC-certified, and our textiles are sourced from suppliers who follow Oeko-Tex Standard 100 guidelines.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.